Hello pioneers,
My KYC has been submitted for about a month but has not yet been approved. Only shows approval done halfway but not completed. Does it take this much time?
Pi KYC processing time
The processing time can vary depending on a few factors. For Pioneers that participated in the pilot KYC app through the Pi Browser, these Pioneers will be the first to be processed after the human verifier functionality is in place, which may be within a month. The purpose of having the pilot KYC is not just for Pioneers to get approval, but they are helping to improve the KYC app itself.
After validators can verify applications in the KYC app, the application's progress will depend on the availability of trustworthy validators per country; this can range from a few days to a few weeks. That’s why the community needs to motivate enough validators to join the workforce and help verify Pioneers in their country once the validator portal is open. Additional time may be required if a Pioneer has submitted a name update appeal.
In addition to identity verification, KYC results will depend on your name matching with your Pi Account, screening against government AML and anti-terrorism sanction list, and whether the account has a scripting or policy-violation history. Pls keep patience; no one will be missed.
Check if your country is under the sanctioned category.
https://home.treasury.gov/policy-issues/office-of-foreign-assets-control-sanctions-programs-and-information
✅ Resubmit option ✅
➡️ Core Team will be sending every pioneer who has a test pilot project or Yoti KYC "resubmit" option eventually. Also, Those who submitted the wrong Document. But not everyone will get it together. So you can wait and keep a check.
➡️ There are limited cases of Pi KYC applications that are eligible for resubmission, and there is no waiting for an invitation for these cases. A Pioneer with an application that is eligible for resubmission, will be presented with the chance to resubmit upon opening the Pi KYC App within Pi Browser. If a pioneer's application is not eligible for resubmission when they open the Pi KYC app they will not have the chance to resubmit and will be presented with the application progress page showing the application is in review.
Also, you can file a report in the support portal
➡️ You can report KYC issues here:
pinetwork.atlassian.net/servicedesk/customer/portal/1/group/3/create/12
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