In the Pi KYC process, you must upload a picture of your ID and take a live selfie. To prepare, you can check the below.
✅ Have your valid government-issued ID at hand. Passports, National ID cards, and driver's licenses are common IDs; a complete list per country is in development.
✅ Make sure you have your Pi Network app and Pi Browser app on a mobile device with a working camera
✅ Download the Pi Browser app if you don't have it yet OR make sure your PI Browser is updated to the latest version (1.6 for iOS or 1.6.1 on Android)
✅ Allow the Pi Browser app to access your camera: on your phone, go to Settings > Pi Browser > Camera (allow)
✅ When you start the KYC process, make sure you are in a well-lit area, and you have a stable internet connection
Please note: for KYC, your Pi account name must match your name on your ID. New Pioneers have a 14-day counter to correct their name at the bottom of the Pi app home screen. After 14 days, only minor corrections are possible via the name appeal feature in your Profile.
✅ Watch the KYC Demo video at:
pinetwork.atlassian.net/servicedesk/customer/portal/1/article/26836993 - KYC Info plus Video on how to do.
Before KYC, the first thing to do is make sure your name on Pi same with the name on the doc.
KYC asked.
Given name( Last name):
Middle name:
Last name(Surname):
Example:
Given Name: Last name
Middle name: ignore (leave it/empty)
Last Name: Family surname(First Name)
Example 1)
Henry Henterin
Given name: Henry
Middle name:
Last name: Henterin
Example 2)
Tan Chee Mun
Given name: Chee Mun
Middle name:
Last name: Tan
Example 3)
Mohd Amin Bin Mohd Abdullah
Given name: Mohd Amin
Middle name:
Last name: Bin Mohd Abdullah
IMPORTANT:
If your document ID not same with the name on your Pi Network, you must do the changes by clicking on the profile. You must do the changes before the KYC. If after KYC, you have no chance of redo.
After KYC, no chance of redo. Saw the one with "Review In Progress" here & there?
Other issue: upload a wrong ID. You selected a National ID but uploaded a License ID.
